Tip: You can simplify the processing of your support ticket if you insert a log file immediately.
Creating a log file
Navigate to the installation folder before starting IPO.Log:
E.g. "C:\Program Files\IPO.Plan\IpoLogV4".
Then open the file "IpoLog4_with_logs.bat".
When IPO.Log is closed, IPO.Log creates a log file.
This opens a folder e.g. "C:\Users\"USER"\AppData\Local\Temp\IpoLog4".
In this folder you can find the created log file.